Privacy Policy

Privacy Policy

Effective Date: October 6th 2024

Green Exchange, a brand of VI Marketplace, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website or services. By using the Green Exchange platform, you agree to the collection and use of information in accordance with this Privacy Policy.

01. Information We Collect

We collect various types of information to provide and improve our services to you. This may include:

A. Personal Information

  • Contact Information: Such as your name, email address, phone number, and postal address.
  • Account Information: When you create an account, we collect your username, password, and any other information you provide.

B. Transactional Information

  • Purchase Data: Information related to the purchase of products on our platform, such as the products you buy or sell, transaction amount, and payment details.
  • Order Fulfillment: Information necessary to fulfill product orders, such as delivery address and preferences.

C. Usage Data

  • Log Data: Information automatically collected by our system when you access our website, such as IP address, browser type, device information, operating system, and the pages you visit.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to track your activity on our site and store certain information.

02. How We Use Your Information

Green Exchange uses the collected information for the following purposes:

  • Account Management: To register your account, process your login information, and authenticate your identity.
  • Order Fulfillment: To process and fulfill product orders made through our platform.
  • Communication: To send you updates, promotional materials, and other information about Green Exchange or VI Marketplace.
  • Customer Support: To provide customer service, respond to inquiries, and manage support requests.
  • Improvement of Services: To analyze usage trends, improve our services, and develop new features.
  • Marketing and Advertising: With your consent, we may send you information about products and services that may be of interest to you.

03. How We Share Your Information

We may share your personal information with third parties under the following circumstances:

  • With Service Providers: We may share your information with vendors and service providers who assist us in operating the platform, processing transactions, and delivering services (e.g., payment processors, hosting services).
  • With Business Partners: We may share your information with partners, such as BackOffice VI (technology) and Nature’s Way (distribution), to support platform operations.
  • With Legal Authorities: We may disclose your information when required by law or in response to valid legal requests, such as court orders, government agencies, or law enforcement officials.
  • In Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

04. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

  • Encryption: We use encryption technologies to protect sensitive information during transmission.
  • Access Control: We limit access to your personal information to authorized personnel only.
  • Security Audits: We regularly review our systems for potential vulnerabilities and ensure compliance with industry standards.

However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

05. Your Rights

As a user of Green Exchange, you have the following rights regarding your personal information:

  • Right to Access: You can request access to the personal information we hold about you.
  • Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information.
  • Right to Erasure: You can request that we delete your personal information, subject to certain conditions.
  • Right to Restrict Processing: You have the right to request that we limit the processing of your personal information.
  • Right to Data Portability: You can request that we provide your personal information in a structured, commonly used, and machine-readable format.
  • Right to Object: You have the right to object to the processing of your personal information for marketing purposes or other uses.

To exercise any of these rights, please contact us using the contact details provided below.

06. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These include:

  • Essential Cookies: Necessary for the proper functioning of the website.
  • Performance Cookies: Help us understand how users interact with the platform to improve performance.
  • Advertising Cookies: Used to deliver personalized advertisements based on your interests.

You can manage your cookie preferences by adjusting your browser settings or by using our cookie management tool. However, disabling cookies may affect your ability to use certain features of the platform.

07. Third-Party Links

Our platform may contain links to third-party websites or services that are not operated by us. We have no control over the content or privacy practices of these sites. We recommend reviewing the privacy policies of any third-party sites you visit.

08. Children’s Privacy

Green Exchange is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

09. International Data Transfers

Your personal information may be transferred to, and maintained on, servers located outside of your state, province, or country. By using Green Exchange, you consent to such transfers and the processing of your information in other jurisdictions, where data protection laws may differ from those in your location.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will post the updated policy on our website and update the "Effective Date" at the top of this policy. Your continued use of the platform constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

Green Exchange (VI Marketplace)
Email: info@vifarmersmarket.com
Address: East End, Road Town, Tortola, BVI